Peer support volunteer opportunities
What is peer support?
Peer support refers to support from a person who has acquired knowledge based their own experience, and draws from that experience when interacting with others in a supportive setting.
Connecting with another person who has lived through a similar life-changing event can be a vital link for someone struggling with their own situation. A supportive peer can model hope, encourage healing and help others integrate their new life circumstances. Peer support is based on key principles of respect, connection, mutual agreement and empathy.
PAIL Network offers two types of peer support programs to bereaved families: peer-led support groups and one-to-one peer support. Volunteers with a lived experience of loss facilitate both of these support programs.
- Peer-support group facilitators support groups in their communities that have experienced pregnancy or infant loss.
- One-to-one peer support facilitators provide peer support over the phone or online.
Learn more about both of these support programs, and the roles our volunteers play, below.
Peer-led support group facilitation
Facilitators of these support groups are trained volunteers who have direct experience with pregnancy or infant loss through their personal or professional lives. Many facilitators were once participants and chose to volunteer in order to give back to the space that helped them.
Groups are open to all parents at any stage of their grief journey, whether their loss was one week ago, or many years past. Most groups meet once each month. Parents can attend for as long — and as often — as they need.
The volunteer commitment for a peer group facilitator is largely dependent on how many group facilitators each community has. PAIL Network recruits for a minimum of 4 facilitators for each group. While it is our goal for two facilitators to be present at each group, it is our hope that group facilitators will find self care in not having to be present each month.
One-to-one peer support
A trained volunteer facilitator connects one-on-one with the bereaved parent requesting support. Where possible, matches are made between people who have similar loss experiences, backgrounds, and/or cultural identities. The facilitator will usually set up a phone meeting with an individual, but connections can also be made by email.
The volunteer commitment for a one-to-one peer support volunteer can vary for each family they support. Each person who requests one-to-one support by phone is offered up to 6, 45 minute phone calls with one volunteer. Some people use all 6 phone calls, and some may only need a few calls. Following these six sessions, families can contact PAIL Network if they wish to continue receiving support.
All one-to-one peer support relationships are short term, but regardless of the time spent together, this type of support can be extremely helpful for parents, and very rewarding for volunteers.
Subsequent pregnancy support
The volunteer commitment for someone interested in supporting families in this group is 10 weeks. Each series is hosted by the same two peer support volunteers for the full 5 groups over a period of 10 weeks.
Online support – coming soon
The volunteer commitment for hosting and moderating an online group may be monthly depending on how many online volunteers share your type of loss.
Becoming a peer support volunteer
We recognize that it takes a special kind of person to move through their grief in a way that allows for them to open their heart to those who are newly bereaved and in need of support. PAIL Network takes great pride in offering support to our peer support volunteers.
The first step to becoming a peer support volunteer is completing the volunteer application form. Once received, you will be offered a volunteer interview where we will further discuss your interest in volunteering and the role of the peer support volunteer. All peer support volunteers complete the required online training and orientation before embarking on their role as peer support facilitator. Interested group facilitators are welcomed to attend a support group as a volunteer in training while working through the training. PAIL Network also offers a volunteer mentorship opportunity with an experienced peer support volunteer to one-to-one peer support volunteers or if there is not a group close to your community.
Your role as a peer support volunteer
Here is what you can expect from your role as a peer support volunteer:
- To be there alongside the bereaved, showing that you care, want to offer support, have time to listen, and do not mind hearing their story many times over.
- To be a good listener. By listening, you are helping the bereaved integrate their new reality and make sense of their loss.
- Be empathetic to their experiences, helping them to identify their difficult, complicated and perhaps disturbing feelings. These may range from anger, guilt, fear, anxiety and helplessness. All of these feelings are natural, and are feelings you as a supporter may have experienced yourself.
- To offer reassurance that what they are experiencing is a normal reaction to an abnormal situation. You can be a positive presence in the bereaved’s life, and can show that over time they too may find ways to integrate the loss in their lives in positive ways.
- To offer continuous, ongoing support. Grief is a process that is different for everyone, and has many ups and downs. Your support may be needed over many months.
- To keep their confidence and offer reliable support. Bereaved people may need to feel “held,” and it is important that they know that you are able to contain a confidential, reliable, consistent environment for them to share in.
- To know when you are out of your depth. Recognize when grief is becoming unresolved or pre-existing issues exist, and seek the advice of others to make appropriate referrals.
- Understand that you have needs, too. Develop your own support networks and mechanisms that you can rely on when you have a difficult time or need to talk about feelings that may arise working in the role of a support person.
You will provide support to bereaved parents, healthcare providers and others by offering one-on-one support and/or facilitation of group support meetings.
Peer support complements primary care services, and does not replace the role of professional healthcare providers. Knowing your limits and boundaries can help you prepare for a sustainable, long-term peer support relationship.
As a support volunteer, you are responsible for the following:
- Maintaining the confidentiality of the bereaved parent
- Sharing only as much of your own experience as necessary
- Examining your personal limitations and boundaries
- Having in place a suitable system of supervision/support for yourself
- Having a good working knowledge of other local provincial resources for bereaved parents